Refund policy

RETURNS & REFUNDS

ROVIK DESIGNS RETURN & REFUND POLICY

Effective Date: September 8, 2026

By completing a purchase through ROVIK Designs, the customer agrees to the following terms regarding returns, refunds, damaged products, incorrect orders, and missing items.

ALL SALES ARE FINAL

All purchases made through ROVIK Designs are considered final sale.

We do not accept returns, refunds, or exchanges for reasons including, but not limited to:

  • Ordering the wrong size

  • Changing your mind after purchasing

  • No longer wanting the item

  • Disliking the fit, color, style, or design

  • Accidental purchases

Please carefully review the product description, sizing information, color, and order details before completing your purchase.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, torn, destroyed, or otherwise unusable due to damage that occurred before or during delivery, please contact ROVIK Designs within 14 calendar days of the recorded delivery date.

Customers may be asked to provide clear photos of the damaged item and its packaging so we can review the issue.

Once the claim is reviewed and approved, ROVIK Designs may provide a replacement or refund, depending on the circumstances and product availability.

WRONG ITEM RECEIVED

If ROVIK Designs accidentally sends you the wrong product, size, color, or design, please contact us within 14 calendar days of delivery.

We may request photos of the item received and the packaging/order information. Once verified, we will work to correct the order at no additional product cost to the customer.

MISSING ITEMS

If your package arrives but an item from your order is missing, please contact ROVIK Designs within 14 calendar days of delivery.

We will review the order and shipping information and, if the missing-item claim is approved, work to provide an appropriate replacement or refund.

LOST PACKAGES

If tracking shows unusual delays or you believe your package has been lost during shipping, please contact us as soon as possible.

ROVIK Designs will review the available tracking information and assist with determining the appropriate next steps. Packages marked as delivered by the shipping carrier may require additional investigation before any replacement or refund is approved.

ORDER CANCELLATIONS

Orders may only be canceled within 1 hour after the order is placed, provided the order has not already been processed or shipped.

Once the 1-hour cancellation window has passed, or once an order has entered fulfillment or has been shipped, it cannot be canceled.

REFUND PROCESSING

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the customer's bank or payment provider.

ROVIK Designs reserves the right to deny claims that are submitted outside the stated time period, cannot be reasonably verified, or show signs of misuse, wear, alteration, or damage that occurred after delivery.

CONTACT US

For questions or to report a damaged, incorrect, missing, or lost order, please contact ROVIK Designs customer support and include your order number along with a description of the issue.

Please do not include or send your home address when initially contacting us about a return or refund claim.